The Queenie Mini

SHIPPING POLICY 

All orders placed on our website are sent from our Australian based warehouse in Bangalow, NSW. 

Once your order has been placed you will receive a confirmation email from us. Orders are dispatched within 1 - 3 business days and can vary during collection drops or promotional periods. We will always try to dispatch your order within 1 business day and if an order will be dispatched later than 3 business days we will contact you via email.

PLEASE NOTE: During any sale period please allow up to 2 weeks for some items to be dispatched. If you require your item earlier please contact us and we will try our best to get it out earlier. 

Please be advised that if you have placed an order on an item that is out of stock we will have it made to order from our local manufacturer and this can take up to 10-14 business days. Please enquire with info@johansenofficial.com if you would like to enquire as to whether your item is in stock.

SHIPPING WITHIN AUSTRALIA 

Flat rate of $15

All orders are shipped via Express Postage 

All orders include tracking and signature upon delivery 

All orders are shipped via Australia Post Express Postage Service and take 2 - 3 days to arrive after dispatch. All orders include tracking and signature upon delivery to ensure your pieces are safe and secure! Please note, as all orders are shipped from a rural area Express Postage orders can not arrive within 1 day after dispatch. Once your order has been placed you will receive a confirmation email, and once your order has been dispatched you will receive a tracking number. You can track your parcel by entering your tracking number into this link (insert www.auspost.com.au/track)

All orders placed after 3pm AEDT are processed the next business day.

Please note that half of our collections are made locally and sometimes items will need to be made before they are sent to you, this can add another 4-7 days before dispatch. Please contact info@johansenofficial.com if you would like to check in to see if we have your items ready for same day shipment.

SHIPPING INTERNATIONALLY 

Flat rate of $30 

All orders are shipped via Regular Post 

All orders include tracking and signature upon delivery

All orders are shipped via Australia Post International Regular Service and take 4 - 15 business days depending on your country of residence (shipping can take longer for some countries). All orders include tracking and signature upon delivery to ensure your pieces are safe and secure! Once your order has been placed you will receive a confirmation email, and once your order has been dispatched you will receive a tracking number. You can track your parcel by entering your tracking number into this link (insert www.auspost.com.au/track)

All orders placed after 3pm AEDT are processed the next business day.

Depending on your country of residence you may be required to pay custom and import taxes upon collection of your parcel. These charges are processed by your local customs office upon delivery of your parcel and are not connected with Johansen. For more information on these charges please contact your local customs office.  

CHANGING YOUR ORDER

We work hard to ensure your orders are dispatched as soon as possible. In some cases we will dispatch your order within 1 hour of purchase. Therefore, if you require any changes to your order please contact us immediately on (02) 6694 1038 9:30am - 5pm AEDT Mon - Sun or email info@johansenofficial.com. Please keep in mind that Johansen has the right to cancel any order at any time. 

NEED ASSISTANCE? 

If you have any questions, order enquires, or would like to arrange a Johansen personal shopping appointment please call us on (02) 6694 1038 9:30am - 5pm AEDT Mon - Sun or email us at info@johansenofficial.com. 

RETURNS AND EXCHANGE POLICY 

We want you to love your Johansen piece as much as we do so if you change your mind for any reason we’re happy to offer you an exchange or credit note for full priced and some promotional (excluding sale) items subject to the following conditions; 

The item must be returned in original, unworn, unwashed, unaltered condition within 14 days of receiving your order. 

We do not offer refunds or credit notes on sale items. 

Returned items must include all their original tags attached to the correct piece.

Before returning the item Johansen must be contacted within 7 days of receiving your item so we can arrange an exchange or credit note. When contacting us please ensure you include your order number. 

Due to hygiene reasons Johansen cannot offer an exchange or credit note on any swimwear,  intimates, or pierced jewellery. 

Please keep in mind, Johansen only offers refunds when an item has been received in a faulty condition. A faulty condition is described as an item that has been received in a damaged condition, or has a major or serious problem. If your item is received this way please contact us and we will either fix the piece for you, offer a replacement, or if both of these are unavailable we will offer a full refund. Contact us on (02) 6694 1038 9:30am - 5pm AEDT Mon - Sun or email info@johansenofficial.com for any further questions. 

Credit notes 

If you choose to return your item for a credit note, you will receive a credit note to the full value of your order minus shipping costs. Your credit note will last for one year and will be available to use in our Bangalow Boutique or online store.  

Instore Returns 

You may return your online purchase to our Bangalow Boutique for an exchange or credit note. Please contact us before doing so we can arrange this in store for you. Online purchases cannot be returned to one of our stockists. 

RETURN STEPS 

Contact Johansen at (02) 6694 1038 between 9:30am to 5pm AEDT Mon - Sun or info@johansenofficial.com within 7 days of receiving your order, include your order number and item(s) you wish to return.

We will provide you with directions of where to send your return and how. Please keep in mind, that it is the customers responsibility to pay for return postage on item(s) and ensure the item(s) are received by Johansen in a safe, undamaged condition. Therefore we recommend you return item(s) with tracking and insurance and appropriately packaging them. 

Include a pre-paid return standard or express postage bag in your return parcel. It is the customer’s responsibility to pay postage for the new exchange item to be posted to the customer.

Once we receive your item, considering it meets all the return conditions, we will process your exchange or credit note and email you the details. 

You’re all done love! 

HAVE FURTHER QUESTIONS? 

If you have any further questions contact us at (02) 6694 1038 between 9:30am to 5pm AEDT Mon - Sun or email us at info@johansenofficial.com we’re always happy to help! Alternatively check out our FAQs, by click on the above tab.