You can lodge a return request within 14 days of your parcel being received HERE. Items must be returned in original, unworn, unwashed, unaltered condition with all original tags attached. Johansen does not cover the shipping cost for returning an item. Please read the below terms to make sure your item qualifies for a return.

After lodging your return request you can re-use your satchel to return your item/s to us at: Unit 6A, 18 Centennial Circuit, Byron Bay, NSW 2481, Australia.

Contact us on info@johansenofficial.com for any further questions. 

Full Priced Items

All full priced items are eligible for a refund or credit note. The total amount refunded or credited will be minus original shipping charges.

Refunds are reversed onto the original form of payment, i.e. credit card, paypal, afterpay, credit note. Store credits are valid for 12 months from the date of issue.

Shipping costs of returning an item is the responsibility of the customer.

Due to hygiene reasons Johansen cannot offer a credit note or refund on any swimwear or intimates.

Sale Items

Sale items can be returned for a CREDIT NOTE only, no refunds.

Promotional Codes

Full-priced items purchased during a promotional sale where a discount has been applied at checkout are eligible for a CREDIT NOTE only.

Faulty Items

We make every effort to provide goods of the highest quality to our customers and we hope that you never receive a faulty product from us. If, on the rare occasion, this does occur, please contact us at info@johansenofficial.com

 

PRE ORDER ITEMS

Please choose carefully as Johansen does not offer order cancellations on Pre Order items before they have shipped, unless in extenuating circumstances.
Your Pre order items begin production as soon as your order is placed, so it is important to be sure about your selection. 

 

CREDIT NOTES

If you choose to return your item for a credit note, you will receive a credit note to the full value of your order minus shipping costs. Your credit note will last for one year and will be available to use at our online store.  

 

Contact us on info@johansenofficial.com for any further questions.