All orders placed on our website are sent from our Australian based warehouse in Byron Bay, NSW. 

Once your order has been placed you will receive a confirmation email from us. Orders are dispatched within 1 - 3 business days and can vary during collection drops or promotional periods.

PLEASE NOTE: During any major sale period please allow up to 7 business days for some items to be dispatched. If you require your item earlier please contact us and we will try our best to get it out earlier. 

 

SHIPPING WITHIN AUSTRALIA

We charge a flat rate of $15.

All orders include tracking and have authority to be left unattended unless specified otherwise upon placing your order.

All orders are shipped via Startrack Express Postage Service and take 1 - 3 days to arrive after dispatch. Once your order has been placed you will receive a confirmation email, and once your order has been dispatched you will receive a tracking number. You can track your parcel by entering your tracking number into this link https://startrack.com.au/track/search

 

SHIPPING INTERNATIONALLY

International postage ranges from $30 - $50 depending on the destination. Please see rates at checkout.

All orders are shipped via DHL Express Worldwide and take 3-5 business days depending on your country of residence (shipping can take longer for some countries). All orders include tracking and signature upon delivery to ensure your pieces are safe and secure! Once your order has been placed you will receive a confirmation email, and once your order has been dispatched you will receive a tracking number. You can track your parcel by entering your tracking number into this link http://www.dhl.com.au/en/express/tracking.html

 

Depending on your country of residence you may be required to pay custom and import taxes upon collection of your parcel. These charges are processed by your local customs office upon delivery of your parcel and are not connected with Johansen. For more information on these charges please contact your local customs office.