Shipping

 Orders are dispatched within 1 - 3 business days and can vary during collection drops or sale promotional periods.

AUSTRALIA SHIPPING TIMES

Australia Post - Same state (NSW) : 2-4 business days

Australia Post - Interstate (QLD, VIC, SA, WA, ACT, NT: 3-6 business days

NZ SHIPPING TIMES

DHL - 3 - 5 business days

USA SHIPPING TIMES

DHL - 6 - 10 business days

EUROPE SHIPPING TIMES

DHL - 3 - 15 business days

REST OF WORLD SHIPPING TIMES

DHL - 7 - 16 business days 

DURING SALE PERIODS

PLEASE ALLOW 5-7 BUSINESS DAYS FOR YOUR ORDER TO BE DISPATCHED.

$15 FLAT RATE SHIPPING WITHIN AUSTRALIA

$40 FLAT RATE SHIPPING INTERNATIONALLY

During any major sale period please allow up to 7 business days for packages to be dispatched.

Once your order has been placed you will receive a confirmation email, and once your order has been dispatched you will receive a tracking number. 

All orders include tracking and have authority to be left unattended unless specified otherwise upon placing your order so please be aware that you may receive two tracking numbers.

CUSTOMS DUTIES AND TAXES

Depending on your country of residence you may be required to pay custom and import taxes upon collection of your parcel. These charges are processed by your local customs office upon delivery of your parcel and are not connected with Johansen. For more information on these charges please contact your local customs office.  

PRE-ORDERS

If you order a PRE-ORDER ITEM, please refer to the product page listing for current pre-order shipping dates. Pre-order time frames are not exact, instead these are estimated time frames of dispatch and could be subject to change.

 Please allow 2-3 business days for dispatch once the pre-order shipment is delivered to us.

Once that item is ready to be shipped you will receive your tracking information.

Unfortunately pre-orders are unable to be updated once order is complete, this includes split shipment, size changes or exchanges. Please email info@johansenofficial.com for assistance.